Order Tracking
Enter your order number and checkout contact to see the latest delivery status.
How to track your order at CurvesLove
Enter your order number and the email or phone number you used at checkout in the form above, and you can track your order whenever you like. The guide below explains what happens between checkout and your door.
Within an hour of a successful payment, you receive a confirmation email listing everything you bought. While we prepare your order, the tracking result shows it as being processed, with the carrier still pending. Once it is dispatched, we send a second email with your tracking number, and that email also tells you how many parcels are on their way. Carriers usually need up to 48 hours to publish the first scan, so an empty result on day one is normal. From then on you can track your order here or in My Account, under Order Tracking.
Lingerie is personal, and you should never have to wonder where yours is. We are a small team, and we read every message that comes in.
How we choose what we sell
CurvesLove is made for women who refuse to dim their light. Across Lingerie, Shapewear, Sleep & Lounge, Swimwear and Apparel Basics, we look for fit and support first: cups and bands that hold up through a full day, shapewear that smooths rather than squeezes, swimwear that stays in place when you actually swim.
We work with a vetted network of manufacturing and fulfilment partners, choosing the partner for each product rather than for each order. Buying direct, without the cost of a shop floor, keeps our prices fair. And we stand behind every piece: if something is not right, you have 14 days from delivery to return it unused and in its original condition. Our returns page explains each step.
How we prepare your order
With intimates, small details decide whether a piece feels right, so we prepare each order with care. Before a parcel is handed to the carrier, we check that it matches what you chose and that it is packed to travel well:
- The item, size and shade you chose. A 38DD is not a 38D, and a nude meant to disappear under a white shirt should not arrive in black.
- Nothing missing. Sets with every piece, robes with their belts, bikinis with both halves.
- Packed to travel well. Delicate fabrics are folded so they arrive without crushing or snags, and moulded cups and shapewear are packed so they keep their shape on the way.
If anything still arrives damaged or not as described, email our customer service team and we will put it right.
Processing times, and why peak season is different
Orders are normally processed within 1 to 2 business days of your confirmation email, not counting weekends and holidays. Delivery estimates count from dispatch, not from the day you order.
A few moments in the year bring a surge of orders: the run-up to Valentine's Day, when lingerie becomes the gift of the season, Black Friday, the Christmas and New Year holidays, and the summer sales, when swimwear is in demand. Sale periods fall outside our usual processing estimate and carriers are handling far more parcels, so preparation and transit can both take longer. If you are shopping for a particular date, order early and leave extra room. Every date we give is an estimate, never a guarantee.
Delivery times and where to learn more
Once your parcel is on its way, these are the estimated delivery times for standard shipping:
- United States: 3 to 5 business days, $5.99, free on orders over $50
- United Kingdom: 1 to 3 weeks, $9.99, free on orders over $75
- European Union: 1 to 3 weeks, $12.99, free on orders over $90
- All other countries: 2 to 4 weeks, $9.99
Free shipping can take a few days longer than standard. We ship from partner facilities in Poland, China, Hong Kong and elsewhere, so weather, customs and carrier backlogs can add time. On a few international routes, end to end tracking is not available; where that is the case, our satisfaction guarantee stands in its place. For delivery to a work address, missed deliveries and more, see our delivery information page.
Rewards on every order
Each order also counts toward our loyalty programme. Joining is free, creating an account earns 100 points, and every dollar you spend earns at least 1 point, rising to 1.5 at Gold and 2 at Platinum. Every 500 points takes $5 off a future order, and your points never expire while your account stays active.
Members also enjoy a birthday reward and early access to sales, and a review of your new piece earns 50 more points while helping other women choose their size.
Questions, problems and complaints
For anything about your order, from a tracking number that has not arrived to a parcel that seems to have stopped moving, contact us or email support@curveslove.com. Include your order number so we can find it straight away.
If you have already raised an issue and it has not been put right, you can make a formal complaint through our complaints process. Complaints handled by our Contact Centre are usually resolved within 3 business days, and in most cases you will have our final response within 3 weeks. We keep you informed at every stage.
Frequently asked questions
I have my confirmation email but no tracking number. Is that normal?
Yes. Your tracking number arrives in a separate email once your order is dispatched, normally after 1 to 2 business days of processing and sometimes longer during sale periods. Check your spam folder too. If it still has not appeared, email support@curveslove.com and we will make sure you receive it.
Why is my tracking number not showing any updates?
Allow 48 hours after your shipping email for the first scan to appear. International parcels can also go quiet for a while at customs. If your order has not arrived within 10 days of your shipping confirmation email, contact us and we will look into it with you.
Why did my order arrive in more than one parcel?
Most orders arrive together, but we choose a partner for each product, so items can ship from different facilities. A delayed item is dispatched as soon as stock is available rather than holding back the rest. Your shipping email always states how many parcels are on their way.
I entered the wrong address. Can I still change it?
We can update the address only while your order is still being processed, so email us straight away with your order number and the correct details. Once the parcel has left our partner's warehouse, any change has to be requested through the carrier.
Will my order take longer during sales and holidays?
It can. In the busiest weeks, processing can run beyond the usual 1 to 2 business days and carriers slow down too, so order early for a special date. You can track your order on this page at any time.
What happens if I am not home when the carrier arrives?
If the parcel cannot be left somewhere safe, the carrier leaves a card showing when delivery was attempted. After two attempts the parcel returns to us; if that happens, contact us and we will help you arrange the next step.
My item arrived damaged or is not what I ordered. What should I do?
We are sorry. Email our customer service team with your order number and a short description of the problem, and we will handle it from there. For items you simply want to send back, you have 14 days from delivery, as explained on our returns page.